Privacy Policy

Updated On: 18 April 2024

WTEX Fintech Private Limited, a private limited company incorporated under the Companies Act, 2013, represented by its authorised signatory Mr. Prashant Kumar, having its registered address at A261 Zonasha Paradiso Alpine Eco Road, Doddenekundi, Bangalore-560048 (hereinafter referred to as " We", " Us", or " Our", which expression shall mean and include its affiliates, successors and assigns) is the proprietor of the website

This privacy policy ("Privacy Policy") constitutes a legal binding agreement between you ("You" or "Your", "User"), as the user of the website, and Us as the owner. This policy is effective as of 1st July 2023. Any contract to provide any service under this website by Us and/or Our affiliates is not complete until complete consideration towards the product and/or service is received by Us or Our affiliates (as the case may be) from You. We reserve the right, in Our sole discretion, to terminate the access to the websites and/or other mediums at any time, without notice to You, for general maintenance or for any reason whatsoever. We shall not be responsible for confirming transactions including whether the transactions are legal and valid as per the applicable laws. We, at our sole discretion, reserve the right to not to accept Your request without assigning any reason thereof.

You are hereby advised to read this Privacy Policy carefully and fully understand the nature and purpose of gathering and/or collecting sensitive, personal and other information and the usage, disclosure and sharing of such information. This Privacy Policy does not cover information you may choose to share with other users of the website.

This Privacy Policy details how We handle and maintain the information collected when You visit the website or platform at or use one of Our mobile applications, as well as through managed relationships with our service providers for the provision of our products and services (collectively, the " Services") to You. Use of our Services is governed by our Terms of Use which is available at

We may update this Privacy Policy to reflect changes to Our practices. We encourage You to periodically review this page for the latest information on Our privacy practices. We are not obliged to share with You any such updates, whether material or otherwise and it shall be Your responsibility to keep yourself updated on any changes to the Policy.

Your use of the website at and Services, constitute, consent to the terms contained in this Privacy Policy. If you do not agree with the terms in this Privacy Policy, you should not use our Services.

This Policy has been prepared under the provisions of the (Indian) Contract Act, 1872, (Indian) Information Technology Act, 2000 ("IT Act" ) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (" IT Rules" ) promulgated thereunder, and sets out the practices and policies for the protection of personal information (including sensitive personal data or information) collected, received, possessed, stored, dealt with or handled by Us.

By voluntarily providing us with your information, you are consenting to our use of it in accordance with this Privacy Policy.

1. Applicability

1.1.This Policy describes Our policies and procedures on the collection, use, storage and disclosure of any information including, business or personal information provided by You while using Our website/application. This Policy specifically governs the collection and use of Personal Information (defined hereinafter) and Sensitive Personal Information (defined hereinafter) or information provided by You and the processing of personal information and sensitive personal data or information provided by You while using Our website/application.

1.2.The Privacy Policy together with the 'Terms and Conditions' are referred to as the website documents.

1.3.During the course of Your association with Us, You may be required to execute certain other agreements and such agreements and this Policy shall, together with the 'Terms and Conditions' unless explicitly specified to the contrary, govern Your relationship with Us.

1.4.In the event of a conflict between the terms contained in the website documents and the terms contained in the agreements, as applicable to You, the terms of the agreements shall prevail unless specifically provided otherwise in the respective commercial agreement.

2. Definitions

2.1."Personal Information" shall mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person and is not otherwise generally available in the public. For avoidance of doubt, examples of personal information include a person's name, address, date of birth, voice, national identity number if any, driving license number, permanent account number.

2.2."Sensitive Personal Information" shall mean personal information, which consists of information relating to any to the following of an individual:


(ii)physical, physiological and mental health condition,

(iii)sexual orientation,

(iv)medical records and history of your cattle/domestic animals,

(v)biometric information (information derived from technologies that measure or analyze physical human characteristics such as voice patterns, fingerprints, facial patterns),

(vi)financial information such as bank account or credit card or debit card or other payment instrument details.

2.3."User Information" shall mean, collectively, Your Personal Information and Sensitive Personal Information or data or any other information collected from You.

3. Information We collect

3.1. Information That You Provide- We collect personally identifiable information about You which You affirmatively choose to submit to Us, including Personal Information and Sensitive Personal Information. From time to time we may automatically collect certain information that may be considered Personal Information or Sensitive Personal Information as the case may be, such as the IP address of Your computer or network connection. We may also collect information from You during phone calls or video calls, or via e-mail correspondences with Our representative.

3.2.We may also collect any content that You create or upload when using Our Services. This may include, but is not limited to, things like pictures, financial information (or other personal information that You choose to upload) and services requests to be performed by a third-party provider.

3.3. Payment Processing Information- When You make a payment in connection with purchasing any of the Services, We may obtain Your credit card, debit card, and/or other payment information.

3.4. Usage Information- We may collect other information such as the time and date of Your visit, Your location, the pages and other content that You access, and the number of times You return to the website/application. This information is used in the aggregate for Our internal marketing and similar purposes. We may also integrate with the website technology provided by third parties (e.g., Google Analytics) to accomplish this information collection. In addition, We may use a variety of other technologies that collect similar information for security and fraud detection purposes.

3.5. Partner Information- We partner with certain third-party vendors to offer You some services, and We may receive certain information directly from those third parties.

3.6.We will not collect Sensitive Personal Information from You unless the collection of such information or data is considered necessary for the purpose for which it is being collected and even in such a case, You will be made aware of the following:

(i)The fact that Your Sensitive Personal Information or data is being collected,

(ii)The purpose for which the Sensitive Personal Information or data is being collected, and

(iii)The intended recipients of the Sensitive Personal Information or data.

4. How We use Your information

4.1.We use the information that We collect to provide You with our Services and to coordinate your requests for related third-party vendor services. We use your information as necessary to facilitate communication between You and Us regarding the Services, as well as to improve Our site and to learn about how it is used and accessed. We may use Your information to contact You in the future to tell You about new services, promotions, opportunities, and other general information about Us that we believe will be of interest to You. We may also use information that We collect to analyze user behavior as a measure of interest in and use of the website and may disclose such analyses to advertisers or other third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.

4.2.As necessary to provide the Services, We share pertinent Personal Information with select affiliates and partners for the purposes of customer support, account management, and similar work. We do not sell, trade, share, or rent your Personal Information provided by You to Us through our website, to third parties who provide no affiliated services or support.

4.3.We may disclose information about You to third parties if we have a good-faith belief that We are required to do so by law or legal process, either to respond to legal claims, or to protect Our rights, property, or safety, or the rights, property, or safety of others. We may disclose information about You to a successor organization in the event of a merger, acquisition, bankruptcy, or other sale or disposition of all or a portion of Our assets or prior to such event in the case of any diligence requirement. The successor organization's use and disclosure of Your Personal Information and Sensitive Personal Information will continue to be subject to this Privacy Policy unless (i) a court orders otherwise, for example, a bankruptcy court; or (ii) the successor organization gives You notice that Your Personal Information and Sensitive Personal Information will be subject to the successor organization's own policy, along with an opportunity for You to opt-out (which may cause You not to be able to continue to use the website). If You submit Personal Information after such a transfer, that information may be subject to the successor entity's policy.

5. User Rights

5.1.All the users of the website/application have the following rights:

(i) To be informed of processing of their Personal Data

(ii) To access their own data

(iii) To rectification

(iv) To erasure (Right to be Forgotten)

(v) To restriction of processing

(vi) To data portability

(vii) To object

(viii) To object to automated decision making

If you wish to send a query regarding any of the above mentioned rights, You may do so by emailingcompliance@kredit.pewith Your request. A member of Our customer support team will be in touch regarding Your request.

6. Access to User Information

6.1.You shall have the right, upon request, to access and review your Information provided to Us. You may decline to submit identifiable information through the website/application, in which case You may not be allowed to access certain features/parts of the website/application If You are a registered user, You may update or correct Your information at any time by logging in to Your account. Alternatively, if You believe that any of Your information held by Us is inaccurate, You may write to Us It is Your responsibility to ensure that any information You provide to Us remains accurate and updated.

7. Updating Your Information

7.1.If You wish to amend or update Your Personal Information or Sensitive Personal Information, You may do so by emailingsupport@kredit.pewith Your request. A member of Our customer support team will be in touch regarding Your request.

8. Retention of Your Personal Information

8.1.We retain Your Personal Information for no longer than is required for the purposes for which Your Personal Information is collected or for the period required to be maintained under the Applicable Laws.

9. Consent Withdrawal Mechanism

9.1.Upon agreeing to the terms and conditions of this agreement, the User consents to the collection and processing of their personal data by Us. However, should You choose to revoke this consent at any juncture, We uphold Your rights and privacy through a structured process. To initiate this, We provide a streamlined procedure wherein you can fill out a Google Form at the following link This Google Form acts as a direct channel to Our customer service, facilitating seamless communication and ensuring the swift removal of Your data. As part of Our commitment to transparency, We will keep You informed throughout the data withdrawal process; however, please note that as a consequence of withdrawal, Your access to the website may be restricted, at Our sole discretion.

10. Storage and Security

10.1.We endeavor to securely store all information we gather within databases controlled by Us. However, We may store information in locations outside our direct control (for instance, on servers or databases co-located with hosting providers.

10.2.Our databases are stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, you agree and acknowledge that no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while We strive to use commercially acceptable means to protect Your information, We cannot guarantee its absolute security.

10.3.We use commercially reasonable safeguards to preserve the integrity and security of Your information against loss, theft, unauthorized access, disclosure, reproduction, use or amendment.

10.4.The information that We collect from You may be transferred to, and stored at, a destination inside or outside India. By submitting Your information on Our website, You agree to this transfer, storing and/ or processing. We shall take such steps as we consider reasonably necessary to ensure that Your information is treated securely and in accordance with this Privacy Policy and the IT Rules.

10.5.In using the website, You accept the inherent security implications of data transmission over the internet and the world wide web cannot always be guaranteed as completely secure. Therefore, Your use of the website will be at Your own risk.

10.6.We assume no liability for any disclosure of information due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond Our reasonable control and You agree that You will not hold Us responsible for any breach of security.

10.7.In the event We become aware of any breach of the security of Your information, We endeavor to take appropriate action to the best of Our ability to remedy such a breach.

11. Confidentiality

11.1.As a registered user with an account and a password, You are responsible for keeping Your password confidential.

11.2.You shall maintain confidentiality in relation to all information and agree to not disclose the same unless required by law.

11.3.We will keep confidential and protect any and all information provided by You except where disclosure is required or permitted by law.

11.4.You hereby also authorize Us to contact You with offers through emails, calls, short messaging services (SMS) or any other mediums for any campaigns, promotional or like activities.

11.5.You hereby agree that such methods of contact as provided herein do not classify as an "unsolicited commercial communication" as per the guidelines of Telecom Regulation Authority of India (" TRAI"). You agree to indemnify Us, along with Our directors and employees against all types of losses and damages incurred by them due to any action taken by TRAI or any other authority due to any erroneous complaint raised by You in this regard.

11.6.We provide access of your information to employees, agents, advisors and consultants who We believe reasonably need to come into contact with that information to provide services to You or in order to do their jobs.

11.7.The restrictions set out herein shall not apply to disclosure of information if and to the extent the disclosure is:

(i)required by the applicable law of any jurisdiction,

(ii)required by any applicable securities exchange, supervisory or regulatory or governmental body to which the relevant party is subject or submits, wherever situated, whether or not the requirement for disclosure has the force of law,

(iii)made, by Us, to its shareholders, managers, advisors and affiliates,

(iv)made to employees and representatives on a need to know basis, provided that such persons are required to treat such information as confidential through written agreement in terms which are no less strict than this Policy.

12. Children Information

12.1.We do not knowingly solicit or collect Personal Information from children under the age of 18 and use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18 years then you must use the Platform or services under the supervision of your parent, legal guardian, or any responsible adult.

13. Social Features of Our website

13.1.If You provide information in any social feature of the website (for example, via online discussion forum), or to any other party through the website or Services, You should be aware that by doing so You are choosing to share your information with others and that We will be unable to control how, when, or with whom those other parties may share your information.

13.2.You shall always abide by the following terms and conditions when posting any information/content on the website:

(i)You shall not post any content that belongs to another person and to which You do not have any right;

(ii)You shall not post any content that is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy, including bodily privacy, insulting or harassing on the basis of gender, libelous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;

(iii)You shall not post content that is harmful to child;

(iv)You shall not post content that infringes any patent, trademark, copyright or other proprietary rights;

(v)You shall not post content that violates any law for the time being in force;

(vi)You shall not post content that deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;

(vii)You shall not post content that impersonates another person;

(viii)You shall not post content that threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offense or prevents investigation of any offense or is insulting other nation;

(ix)You shall not post content that contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;

(x)You shall not post content that is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;

14. Your use of Information

14.1.You may only use the site and mediums of Ours only for legitimate purposes and not for any inter-alia fraudulent or speculative reservations.

14.2.You are restrained from altering, duplicating, distributing, transmitting, reproducing, publishing, licensing or selling any information, products or services acquired from Us through any means.

14.3.We may provide You access to photographs, graphics, video or other material which may be protected by intellectual property laws. You shall not copy, modify, transmit or create derivative works of such material. You also agree to not copy, modify, transmit or create derivative works of any of the intellectual property registered by Us.

14.4.You understand and acknowledge that any material obtained by You or your permitted assigns in relation to Our service shall be entirely at Your risk. You are solely responsible for any damage to Your computer systems or loss of data that results from the download of such material.

15. Indemnity

15.1.You agree to indemnify and hold Us harmless from:

(i)any actions, claims, demands, suits, damages, losses, penalties, interest and other charges and expenses (including legal fees and other dispute resolution costs) made by any third party due to or arising out of any violation of the terms of this Policy.

(ii)any acts or deeds, including for any non-compliance or violation, of any applicable law, rules, regulations on Your part.

(iii)for fraud committed by You.

16. Governing Law and Dispute Resolution

16.1.In accordance with the IT Act, the name and the details of the Grievance Officer at Our company is provided below. You may,

(i)request access to Your Sensitive Personal Information,

(ii)report any grievances in relation to Your Sensitive Personal Information,

(iii)any security breach in relation to Your Sensitive Personal Information; to the:

Grievance Officer: Prashant Jha


16.2.This Privacy Policy shall be governed by and construed in accordance with the laws of India and subject to the provisions of arbitration set out herein, the courts at Bengaluru, India shall have exclusive jurisdiction in relation to any Disputes (defined below) arising out of or in connection with this Privacy Policy.

16.3.Any adverse action, dispute or difference arising under or relating to this Policy (" Dispute" ) shall at the first instance be resolved through good faith negotiations between the parties hereto, which negotiations shall begin promptly, within 15 (fifteen) days after a party has delivered to the other party a written request for such negotiations. If the parties are unable to resolve the Dispute in question within 15 (fifteen) days of the commencement of such negotiations, the Dispute shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time and rules prescribed thereunder. When any Dispute is under arbitration, except for the matters under dispute, We and You shall continue to exercise the remaining respective rights and fulfill the remaining respective obligations under this Policy.

16.4.The arbitration shall be conducted by a sole arbitrator appointed by Us and the seat and venue of arbitration shall be in Bengaluru, India.

16.5.The language of the arbitration proceedings and of all written decisions and correspondence relating to the arbitration shall be English.

17. Undertaking from You: You hereby undertake as follows

17.1.You agree that You can enter into a legally binding contract as stipulated under the Indian Contract Act, 1872.

17.2.You expressly undertake to provide to Us, where applicable, information which is true, accurate and valid, and acknowledge that any default or deficiency would inter alia render the provision of the product or services by Us, inapplicable.

17.3.You shall be responsible for ensuring compliance with the terms and any of Our other rules including the terms governing the service fees, or other rules. If You do not agree with any part of such terms, You must not avail of any of the services.

18. Force Majeure

18.1.We shall not be liable for delays, injuries or inabilities in performance or non-performance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control (" Force Majeure"), such as acts of God, pandemics, fire, strikes, pandemic and its fallout, cyber-attacks, embargo, acts of government, acts of terrorism or other similar causes.

18.2.You agree and acknowledge that in such Force Majeure circumstances We may be unable to honor the services if and where confirmed.

19. Log Files

19.1.We follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

20. Cookies and Web Beacons

20.1.Like any other website, We use 'cookies'. Cookies are small files that reside on Your computer's hard drive and generally contain an anonymous unique identifier and are accessible by the website that placed them there and not any other sites (" Cookies").

20.2.These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing Our web page content based on visitors' browser type and/or other information.

20.3.You may refuse to accept Cookies by activating the setting on Your browser which allows You to refuse the setting of Cookies. However, if You select this setting You may be unable to access certain parts of Our website. Unless You have adjusted Your browser setting so that it will refuse Cookies, Our system may issue Cookies when You log on to the website. The use of Cookies by Our partners, affiliates, advertisers or service providers or third parties is not covered by the Policy.

21. Advertising Partners Privacy Policies

21.1.Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or web beacons that are used in their respective advertisements and links that appear on Our website which are sent directly to users' browser. They automatically receive Your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that You see on websites that you visit.

21.2.Note that We have no access to or control over these cookies that are used by third-party advertisers.

22. Third-Party Privacy Policies

22.1.Our Privacy Policy does not apply to other advertisers or websites. Thus, We are advising You to consult the respective privacy policies of these third-parties for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through Your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

23. Consent to Transfer

23.1.We are operating in India. If You are located outside of India, please be aware that information we collect will be transferred to and processed as per the laws governing such activity in India. By using the Our website or the Services, or providing us with any information, you consent to this transfer, processing and storage of your information in India.

24. Assignment

24.1.This Policy shall not be assignable by You without obtaining Our prior written consent. We may assign this Policy at Our sole discretion without having to issue any notice to You.

25. Notices

25.1.Notices or other communication required or permitted to be given to Us shall be in writing and delivered personally, or by registered post acknowledgement due, or by internationally recognized courier service, or by legible fax addressed to Our address set out below, or to such other address or fax number as We may from time to time notify to You

to Us:

Address: A261 Zonasha Paradiso Alpine Eco Road, Doddenekundi, Bangalore 560048

Attention of: Mr. Prashant Kumar


26. Waiver

26.1.No failure or delay in exercising any right, power or remedy, by Us under this Policy shall operate as a waiver thereof. No single or partial exercise of any right, power or remedy under this Policy by Us shall preclude any further exercise thereof or the exercise of any other right, power or remedy by Us.

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Office address

WTEX Fintech Private Limited

1st floor, #57, 19th Main

HSR Sector 3, Bengaluru

Karnataka 560102

Registered address

A-61, Zonasha Paradiso, Alpine

Eco Road, Doddenekundi, Bengaluru

Karnataka 560048

© 2023 WTEX Fintech Private Limited. All rights reserved.